The best way to get support is by using the OneSource Supportal, the Supportal will allow you to enter service tickets, view the status of tickets, and review solutions. In fact, in most situations submitting a support ticket through the Supportal is quicker than calling our OneSource department, because you're entering your technical issue directly into our software instead of waiting for a technician to do so.
Note: Depending on permissions granted by your company's administrator, you may or may not be able to access all features of the OneSource Supportal. If you believe you should be able to access these functions, please contact your company's OneSource administrator for more information.
Phone / Store Support Hours: 8 am to 6 pm
Email Support : 24/7
Using the OneSource Supportal is:
Not a OneSource customer? You can contact us by phone or fill out the support form to the right. You can also email us at firstname.lastname@example.org
|OnceSource Core||OneSource Complete|
Cloud Email Services
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Onsite Disaster Recovery (BUDR)
Offsite Disaster Recovery (BUDR)
Monitoring with Proactive Alerting
If you have a question, or prefer email as a method of communication, email us and we'll respond as soon as possible.
Don't forget a detailed subject line. Who? What? Where?
If you have an emergency, please call us and our support staff will work quickly to get it resolved.
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